Site Operations Manager
Detroit, MI
Full Time
Mid Level
The Salvation Army
Great Lakes Division – Harbor Light Program
Great Lakes Division – Harbor Light Program
Position: Site Operations Manager
Reports To: Site Administrator
FLSA: Exempt
Pay Grade: TBD
Reports To: Site Administrator
FLSA: Exempt
Pay Grade: TBD
Position Summary:
The Site Operations Supervisor is responsible for preparing staff schedules, monitoring safety and security, conducting inspections, and maintaining accurate documentation. The Supervisor ensures compliance with contract requirements, assists with non-clinical client issues, and provides support during emergencies.
Essential Responsibilities:
- Orientate and train all support specialists/facility technicians/maintenance/food drivers
- Prepare and maintain staff schedules, while verifying and approving hours worked
- Maintain accurate documentation regarding supervised staff
- Recommends hiring and disciplinary actions to Site Administrator
- Monitor staff, clients, residents, community supporters, and visitors
- Assist in providing for client safety and security
- Conduct all inspections and emergency drills as required by the Harbor Light System
- Ensure urinalysis screens and property searches are completed per contract requirements
- Oversee the maintenance of all records and reports kept by Support Specialists in SAM
- Responsible for ordering all client food and personal supplies
- Address non-clinical issues with clients (i.e. quality assurance such as food/rec activities)
- Assist clinical staff in investigating client grievances and complaints
- Responsible for providing all reports as directed by Site Administrator, Clinical Supervisor and Human Resources Manager
- Provide direction to staff for unusual or emergency situations with input from Site Administrator if needed
- Participate in case conferences, giving input on client behavior and client rules
- Perform other duties as assigned
Qualifications:
Education/Experience:
- Must possess a high school diploma or equivalent
- Minimum of two years of practical experience as a Supervisor
- Knowledge of addiction recovery preferred
Skills, Knowledge & Abilities:
- Ability to communicate effectively through spoken and written word
- Proficiency with Microsoft Office applications, email and internet
- Experience using electronic medical records system preferred
- Complete Safe From Harm training, and keep current as needed
- Valid Michigan Chauffeur License and approved by The Salvation Army MVR
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
| Average Daily Physical Requirements | Frequency |
| Work in stationary position | 2 to 5 hours |
| Move about work area | More than 5 hours |
| Use hands/fingers to handle or feel | More than 5 hours |
| Reach with hands and arms | 2 to 5 hours |
| Climb (stairs/ladders) or balance | None |
| Bend, stoop, kneel, crouch, or crawl | None |
| Communicate with others | More than 5 hours |
| Detect flavors or smells | None |
| Move objects up to 30 pounds | Less than 2 hours |
| Visual acuity | More than 5 hours |
| Read and understand written word | More than 5 hours |
| Drive or travel | None |
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
| Average Daily Environmental Conditions | Frequency |
| Environment: No exposure to extreme heat, cold, noise, chemicals or hazardous equipment. | None |
| Medical Environment: Exposure to body fluids, radiation, medical equipment, solvents or chemicals. | None |
| Noise: Exposure to constant or intermittent extreme sounds. | None |
| Temperature: Exposure to extreme heat or cold either indoors or outside. | None |
In addition:
| COMMUNICATION: Ability to effectively receive and express ideas, both written and verbal; using clear and concise vocabulary and active listening skills. |
| DECISION MAKING: Ability to select and commit to an effective course of action by understanding issues, comparing solutions and drawing conclusions to resolve problems. |
| INITIATIVE: Ability to act promptly and take steps to solve or settle an issue proactively. |
| LEADERSHIP: Ability to motivate and guide others to ensure performance in accordance with clear expectations and goals; providing timely guidance and feedback. |
| PROBLEM SOLVING: Ability to recognize courses of action to handle problems, gathering and organizing information, identifying cause and effect relationships, and applying contingency plans to solve those problems. |
Apply for this position
Required*